Legal Notice

Information on the person responsible for the processing of personal data:

The person responsible for the processing of data collected through the website: www.mimokafibers.com (hereinafter, the “Website” or the “Website”) is:

Hereinafter Mimoka.

You can contact Mimoka, for any aspect related to this privacy policy, at the email address: info@mimokafibers.com.

General information to comply with Law 34/2002.

Mimoka cannot assume any responsibility derived from the incorrect, inappropriate or illegal use of the information appearing on the Internet pages of www.mimokafibers .com With the limits established in the Law, www.mimokafibers.com does not assume any responsibility derived from the lack of veracity, integrity, updating and precision of the data or information contained on their Internet pages.

The contents and information on the pages of www.mimokafibers.com are obtained from contributors and other news sources. However, the contents and information do not link to www.mimokafibers.com nor do they constitute opinions, advice, legal advice of any kind, since it is merely a service offered for informational and informative purposes.

The pages of www.mimokafibers.com may contain links to other third party pages that www.mimokafibers.com cannot control. Therefore, www.mimokafibers.com cannot assume responsibility for the content that may appear on third-party pages.

All texts are the property of their authors and are protected by the Intellectual Property Law. Any act of transmission, distribution, assignment, reproduction, storage or total or partial public communication must have the express consent of www.mimokafibers.com All brands are the property of their respective owners.

Cookies

The use of our website requires the use of cookies. Cookies are used for the purpose of ( track the purchase or visit of the user) if you wish, you can configure your browser to be notified on the screen of the reception of cookies and to prevent the installation of cookies on your hard drives. Please consult the instructions and manuals of your browser for further information.

Dispute Resolution Platform:

Under the provisions of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution In terms of consumption, Mimoka informs that, in the event of a dispute, Users residing in the European Union may go to the “Online Dispute Resolution Platform” developed by the European Commission, in order to try to resolve out of court any dispute that is derived from the provision of services by Mimoka.

To access the “Online Conflict Resolution Platform” you can do so through the following link:

https://ec.europa. eu/consumers/odr/main/?event=main.home2.show

REGARDING THE COMMUNICATION OF THE NON-PERMITTANCE OF THE RIGHT OF WITHDRAWAL:

Right of withdrawal:

According to Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other laws complementary in its art. 103 l) The right of withdrawal shall not apply to contracts that refer to the provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance. Therefore, the right of withdrawal does not apply.

General Purchase Conditions

You can cancel your order if it has not yet left our warehouse. To do this, contact us by email: info@mimokafibers.com

If you have already received it and verified that there is a problem or, if for any reason you are not completely satisfied, you can make the return within 7 working days from of receipt of the order.

This right of return will only apply to products that keep their original packaging in good condition. Products that are returned incomplete, damaged or used will not be accepted. The amount paid by the customer for shipping costs and return of the order will not be refundable.

During the validity of the State of Alarm or its possible extensions, the terms for the return of products purchased by any modality, either in person or by courier, are interrupted. The calculation of the deadlines will resume at the moment in which the Royal Decree 463/2020, of March 14, 2020, by which the State of Alarm is declared or, where appropriate, the extensions of the same.

Refund Methods

Mimoka will do everything in her power to return the money to the customer as quickly as possible. However, a maximum period of 15 days from arrival at our warehouses of the returned product is reserved.

If you used a credit card as a method of payment, the money will be returned to the card itself and you can check it on your next bank statement.

If you have paid cash on delivery, we will ask for your bank details (IBAN and SWIFT) to make the refund by bank transfer.

We offer Guarantee

In the event of a defective product, Mimoka will proceed as appropriate with the repair, replacement, or reduction of the price of the product. Free management for the person placing the order.

Mimoka responsible for lack of conformity with the purchased product, which manifests itself within two years of delivery of the order. The consumer and user must inform the seller of the lack of conformity within a month of becoming aware of it.

Refund of shipping costs

We only refund shipping costs on orders for which return is the responsibility of Mimoka. This refers to defective products, or shipping damage.

However, if in an order of several items there is only one with problems, the cost of this product will be refunded. Shipping costs and the cost of other products are not subject to return.

Change Products

Product changes are carried out according to the aforementioned conditions.

If for any reason it is not possible to exchange a specific product, its value will be refunded.

If the change is due to no longer wanting the product or a color change, the shipping costs to receive the new product will be borne by the customer.

If you have any questions, do not hesitate to contact us by sending an email to: info@mimokafibers.com